Reference

What You Agree To When You Use rp899

Before you open an account or deposit via DANA, OVO or GoPay, take a moment to read what governs your access here.

Account TermsPrivacy & DataPayment ConditionsCookie PolicyEligibility by Region
rp899 What You Agree To When You Use rp899
ACCOUNT SECURITY POLICY

How rp899 Handles Your Data and Account Security

We handle account data carefully, with access limited to the teams that need it to operate your account — payment processing, identity verification and support. Here is what we do in each key area to keep your information and wallet secure.

Data Handling

Account data — including your registered wallet details for DANA, OVO or GoPay — is stored with SSL encryption and is never sold or shared with unaffiliated third parties for marketing.

Cookie Policy

We use session cookies to maintain your login state and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences through your browser settings at any time.

Retention and Deletion

We retain account records for the period required by applicable law. You may request deletion of personal data by submitting a written request via the help portal — we will confirm receipt and timelines by email.

Account Verification

To process a withdrawal back to your OVO, DANA or GoPay wallet, we may request identity verification. This step protects your account from unauthorised withdrawal requests by anyone else.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about how our terms apply to your account, want to request a copy of the data we hold, or need to flag a compliance concern, there are direct channels to reach us. Response times vary, but every formal legal request is logged and handled by our policy team rather than general account support.

Live Chat Start a live chat session from your account dashboard to raise a policy question. Our agents can escalate formal requests to the legal team directly without delays.
Email Support Send a written request to our support address listed in the account settings page. Include your account ID and specify whether your query relates to data access, account terms or a payment dispute.
Account Help Portal Log in to access the help portal, where legal request forms are available for data deletion, account review and eligibility queries. Forms are processed in the order received.

Your Legal and Policy Questions About rp899

These are the questions we get asked most often about account terms, data rights and how our legal framework works for Indonesia. If your question is not here, reach out through live chat or the help portal.

Yes, the terms apply to all accounts. Access depends on local law and is available only where regulations in your region permit it. Creating an account confirms your eligibility.

You can submit a data access request through the help portal after logging in. Include your registered email address and we will respond with the details we hold on file.

Wallet details linked for payment purposes are retained only for the period required by law, then deleted. Any confirmed balance is returned to the wallet used for the most recent deposit.

We publish updated terms on this page and send a notification to the email address on your account. We recommend checking this page before any large transaction or withdrawal request.

Disputes are handled under the legal framework applicable in the jurisdiction covering our operations. Specific governing law details are set out in the full terms document accessible from the help portal.

Submit a deletion request through the account help portal or via email support. We will confirm receipt, advise the expected timeline and explain any legal retention obligations that apply before deletion.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.