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How rp899 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through DANA, OVO or GoPay, and keep your session secure.

Account data kept secureDANA, OVO, GoPay wallet details protectedNo data sold to third partiesYou can request deletionContact us any time
rp899 How rp899 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete your personal data, you can contact our support team directly. We handle privacy requests separately from general account queries so your request reaches the right team without delay. Response times depend on request complexity, but we aim to acknowledge every data request within two working days.

Live Chat Start a live chat session from your account dashboard. Our support team can log your data request and escalate it to the privacy team on your behalf.
Email Support Send your data request by email with your registered account name and the specific action you need — access, correction or deletion of your personal data.
Account Settings Some data updates — like changing your registered email or linked e-wallet — can be done directly inside your account settings without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We treat your account data the same way you treat your DANA or OVO wallet — it is yours, and access to it is controlled. Here is a plain breakdown of the four areas that matter most when it comes to your privacy on rp899.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your payment preference. We do not run advertising cookies that track you across other sites.

Payment Data Handling

DANA, OVO and GoPay transactions pass through their own secure gateways. We receive a reference code and status only — your wallet credentials never touch our servers.

Account Security

Login sessions use OTP verification sent to your registered number. If we detect an unusual login attempt, we suspend the session and send you an alert to your registered contact.

Data Retention and Deletion

When you close your account, we retain transaction records only as long as required by applicable regulations. All other profile data is deleted within 30 days of a verified closure request.

Common Questions About Your Privacy on rp899

These are the data and privacy questions we hear most often. If yours is not here, reach out via live chat or email and we will get back to you within two working days.

We collect your name, email, date of birth and contact number at registration. When you add a payment method like DANA or OVO, we store the reference details needed to process your transactions — not your PIN.

Yes. Contact us by email or live chat with your account name and request type. We will compile your data and send it to your registered email address within a reasonable timeframe.

Submit a deletion request through live chat or email. Once we verify your identity against the registered account, we begin the deletion process. Transaction records tied to regulatory requirements are retained separately.

We do not sell your data. We share only what payment processors like DANA, OVO and GoPay need to complete a transaction, and what is required by applicable law in eligible regions.

We use functional and session cookies only. You can disable non-essential cookies through your browser settings, though this may affect how your account session behaves on the platform.

Profile and preference data is deleted within 30 days of a verified account closure. Transaction records are kept only as long as required under applicable regulations, then removed permanently.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.